Customer Testimonials

I wish I could give this place zero stars. This is by far the absolute WORST dealership I have ever been to. First off, they will price gouge the heck out of you. Bring your vehicle in for a minor service/repair, and they’ll have you to believe you’re in need of thousands of dollars worth of repairs—that you never asked them to look for. The service is slow. Super slow. Don’t be in a hurry to get your car back, because they’ll have it there for weeks while they look for new things wrong with your ride. Bottom line is—this place doesn’t care. They think because they’re the only Dodge/Honda dealer in the area, that they can charge whatever they want. Customers be wary! Take your vehicle elsewhere. Anywhere else. You’ll be better off financially, and have less of a headache after you’re done.

Let me tell you a short story about Ryan motors customer service. In 2017 I bought a two year old ram pickup with 40k, remainder of powertrain warranty, and the paperwork showed the windshield had been replaced while they had the truck on the lot. I was satisfied with the deal and to be honest I love the truck. Well about 6 months later I was washing the truck and noticed what looked like rust inside the gap most of the way around the windshield. Upon further inspection it was RUST, and there were markings as though the paint had been scraped off when the windshield was replaced. The first place I took the truck was back to Ryan Motors to show the salesman who had sold me the truck, Mike Rosland. He looked and then went and got the sales manager who’s name escapes me at the moment. I had hoped they would volunteer up some help, anything. Nope, all they would say is “there’s nothing we can do.” My next stop was two different body shops. I chose the cheaper and paid close to $1500 to have a perfectly good windshield pulled, the cab sand blasted and painted, and of course a new windshield installed, not to mention to be out of a truck for 3 weeks. I’d also like to add the body shop confirmed it was a faulty windshield replacement. I was pretty upset at first and was waiting until I cooled down to write this review. Then I decided it wasn’t worth my time and I could just let the past live in the past, but now I keep hearing their ads on the radio about their “great customer service” and my blood boils every time. So, in summary, if you expect any sort of customer service after the sale, or you expect them to stand behind their vehicles like some of their ads say... well you are going to be out of luck. Be prepared to hear “there’s nothing we can do.” When in reality there is a lot they can do, they just choose not to. They could have chose to help me pursue the company that they hired to replace the windshield and caused the damage. They could have paid for repairs, or offered to pay some. They could have offered to help get a reduced rate at a body shop, or a windshield at cost from FCA. They could’ve offered me a freaking cup of coffee or an apology. They are choosing not to service customers after the sale. So, if you’re looking to purchase a vehicle, I’d keep driving. The next dealership, the next town even. I’m certain you will be treated better elsewhere.

Number 1 rule in Customer Service… The Customer is Always Right! Ryan Motors service department could use a refresher course in Customer Service 101. I bought my Jeep at Gene’s Chrysler in Fairbanks back in May, they were AMAZING! In August I had to take my Jeep in to get the towing package code added to the computer system. I was leaving town and already a day behind schedule. Anchorage Chrysler got me in on less than 24 hours’ notice and had me on the road before noon, they were AMAZING! As we were headed out of town I noticed that the controls on my steering wheel for changing the radio station and controlling the volume no longer worked. Not having time to turn around I decided to wait until we arrived in North Dakota and see the local Jeep dealer to get this problem resolved. After a grueling 2800-mile drive, upon arriving in my new home, I logged into my Jeep app on my phone to schedule an appointment for a couple days after arriving. Only to show up and be told “at this dealership we do not do any online scheduling!” despite the fact that I had on my phone the confirmation that clearly stated I had an appointment with them that morning. Since this was certainly not an emergency I said ok, well can you just get me in for your next available then… 4 weeks out was what they were scheduling for. After reminding myself this isn’t an emergency, waiting a few weeks won’t be the end of the world I said fine. I show up promptly at 8am (4 weeks later) to check in for my appointment. I explain AGAIN what happened, clearly letting them know this wasn’t from misuse or abuse and it’s not normal wear and tear. Considering my Jeep is only a few months old, I did exactly what I was supposed to do in taking it to a certified dealer to have the work done, that I expect this work to be covered. I had to wait an hour for the shuttle to get to work. Not once during the day did I get a call to get updated on the status. Around 4pm I called them. They were still working on it, didn’t know how much longer it would take, probably be done tomorrow is what they said. At 8 am my phone rings, apparently it managed to fix itself over night, because she was ready for pick up. With a hefty price tag of almost $400. I was told this was “not their fault”, it was whoever did the work so there’s nothing they can do. They then told me it was due to aftermarket parts, which was completely WRONG. Then I was told that my service advisor would better be able to help me, and would call me. She called, timely, which was a nice surprise. She informed me that since it was the dealer in Anchorages fault there was nothing she could do, that her coworker misspoke that the part was not in fact after market, however that doesn’t change anything and I am responsible for this bill. Ryan Motors… this is what should have happened. Service Department should have picked up the phone and called the Anchorage dealer, this is not rocket science, not hard, we want the same thing, for you to get paid for the work you did. I’m the customer, I’m not a car person, I don’t know who did or didn’t do whatever happened to make this problem happen. The two of you know what you’re talking about, know the lingo, have the details in front of you, have access to all the info you need to make this right for me, the customer, and for you to get paid. Day 3 into quite possibly the worst customer service experience I’ve encountered, Anchorage Chrysler has reached out to Ryan Motors and yet here I sit, waiting to hear from my local dealer to get my jeep back. At 4pm I drove down to check on the status after waiting all day to hear from someone. I finally get some answers. They were charging for same work twice, once to the warranty and once to me. Pretty sure the industry term for this is “double dipping”. Anchorage Chrysler is taking care of the bill to make this right, having gone above and beyond in the Customer Service department yet again. Imagine my surprise when I get into my Jeep and find muddy work boot prints ALL over the driver’s side of my car! Ryan Motors, are those little paper floor mats really that hard to use, that expensive to buy??? I’ll be driving several hours to get my Jeep serviced from now on. I’ll be going to a different dealer to buy my son’s car next month. “One customer well taken care of could be more valuable than $10,000 worth of advertising.” Jim Rohn Just imagine how much one pissed off customer is going to cost you over a measly $400 service bill and a mess that could have been avoided or easily cleaned up…