Customer Testimonials
Bought a used Ram truck Laramie site unseen just going by the pictures on line. The pictures didn't do it justice,, the truck was absolutely beautiful inside and out. Danielle was wonderful to work with and the communication was great. Couldn't be happier. Thank you JW
Hands down, worst sales and service experience I've ever had. The vehicle was not as described. After purchase, i had to have multiple issues repaired that were undisclosed. The service desk personal were extremely un friendly. I had no idea what was going on when i asked questions and never answered phone calls. Technichian was extremely sloppy with the repairs and left multiple things loose and grease all over my vehicle. If i could give negative stars, i would.
I wish I could give this place zero stars. This is by far the absolute WORST dealership I have ever been to. First off, they will price gouge the heck out of you. Bring your vehicle in for a minor service/repair, and they’ll have you to believe you’re in need of thousands of dollars worth of repairs—that you never asked them to look for. The service is slow. Super slow. Don’t be in a hurry to get your car back, because they’ll have it there for weeks while they look for new things wrong ...
Ryan Motor Service is horrible. Dragging out repairs, more parts need replaced after they are working on it. Garbage and so are their vehicles, bought a new Chrysler 300, now everything in the undercarriage is needing replace and now it needs a new tire rod, that they broke.
Bought a vehicle. Had it a month and decided it wasn’t big enough for what I needed. Offered me 10,000 less than I paid when I asked about trading. Very poor way to treat customers. I was willing to take a 1,000-2,000 hit but not a 10,000
I had two jeeps in getting work done on them they claim to do the work charge me for it and the work was never done. They kept adding charges for things that did not need to be fixed I took my car somewhere else paid half the price and it was fixed in no time
Let me tell you a short story about Ryan motors customer service. In 2017 I bought a two year old ram pickup with 40k, remainder of powertrain warranty, and the paperwork showed the windshield had been replaced while they had the truck on the lot. I was satisfied with the deal and to be honest I love the truck. Well about 6 months later I was washing the truck and noticed what looked like rust inside the gap most of the way around the windshield. Upon further inspection it was RUST, and there were markings as though the paint had been scraped ...
Number 1 rule in Customer Service… The Customer is Always Right! Ryan Motors service department could use a refresher course in Customer Service 101. I bought my Jeep at Gene’s Chrysler in Fairbanks back in May, they were AMAZING! In August I had to take my Jeep in to get the towing package code added to the computer system. I was leaving town and already a day behind schedule. Anchorage Chrysler got me in on less than 24 hours’ notice and had me on the road before noon, they were AMAZING! As we were headed out of town I noticed that the ...
Told they have a new express lube center with no appointment required---Thought it would be hard to do in Williston ND, but they did it---Quick service --did an inspection--(very dirty air filter) and I was back on my way in 35 min (and yes I timed them) Great service and Williston needs it